Technical Support

Help with DeskPet

Troubleshooting guidance for companion visibility, Accessibility permission, pet downloads, purchases, and startup behavior.

System requirements

DeskPet requires macOS 14 or later. Install the latest DeskPet and macOS updates available to you before troubleshooting.

Common questions

The desktop companion is not visible

Open the DeskPet menu bar item and choose Show Pet. If the companion still does not appear, quit and reopen DeskPet, then confirm that it is visible on the current desktop Space.

The companion does not react or follow windows

Open System Settings > Privacy & Security > Accessibility and enable DeskPet. If you changed this permission while the app was open, quit and reopen DeskPet.

The Pet Store keeps loading

Confirm that your Mac is online and that DeskPet can reach its pet resource repository. Close and reopen the DeskPet settings window to retry loading the catalog and previews.

A downloaded pet does not appear

Select the pet again after its download finishes. If the download failed, retry from the Pet Store and keep DeskPet open until installation completes.

A purchase is not recognized

Confirm that the Mac App Store uses the Apple Account that made the purchase, then reopen DeskPet while connected to the internet so StoreKit can refresh the entitlement.

DeskPet does not open at login

Enable Open DeskPet at login in Settings. You can also verify DeskPet under System Settings > General > Login Items.

Before requesting support

Restart DeskPet and repeat the issue once.
Verify Accessibility permission in System Settings.
Record your DeskPet version and macOS version.
Describe which pet was selected and the exact steps that reproduce the issue.

Contact support

Email xiangying320@126.com with your macOS version, DeskPet version, selected pet, reproduction steps, and any visible error message.